Mon-Sat: 6am – 5pm  |   Closed Sundays

Elevating Businesses through Unmatched Customer Experience

At Customer Experience Solutions, we unlock growth potential and future-proof businesses. We offer data-driven strategies, empowering you to build lasting customer relationships. Experience the Customer Experience-Factor – where innovation meets satisfaction…

Customer Experience Solutions (CXS), we are a Nairobi-based consultancy driven by the belief that customer-centricity is the cornerstone of sustainable businesses. Our team brings expertise and vast experience in crafting end-to-end customer experience solutions that make a measurable impact on your business.

What we Do

Services tailored to your Business Success

Training on Customer Experience Matters

Empower your team with our specialized training on why Customer Experience (CX) matters.

Developing Customer Experience Strategies & Departments

Transform your business with our Customer Experience strategy development services.

Process and Quality Audits

Ensure your operations align with Customer Experience excellence through our process and quality audits.

Customer Journey Mapping & Simplification

Gain insights into your customers’ experiences with our Customer Journey Mapping services

Employee Enablement

Ensure your team is equipped to deliver exceptional customer experiences with our Employee Enablement services

Customer Feedback Collection & Analysis

Harness the power of customer feedback with our collection and analysis services.

Why Work with Customer Experience Solutions?

Your Customer Experience-Factor for Future Readiness

Elevate your brand with a distinctive differentiator. Confidently navigate the unpredictable future, where Customer Experience is the 'X Factor' propelling your business growth.

Holistic Approach to Customer Experience

Craft and execute strategic Customer Experience plans, unveiling concealed growth opportunities. Elevate both employee engagement and customer satisfaction in a harmonious approach to business enhancement.

Based in Nairobi, Serving Globally

Establishing trust with numerous brands in Kenya, we extend the reach of Customer Experience's transformative power globally. Experience the profound impact of Customer Experience, transcending geographical boundaries to enhance your business, regardless of location.

Our Happy Clients

Let’s Get Started

Ready to revolutionize your business through unparalleled customer experiences? Discover the transformative world of Customer Experience with Customer Experience Solutions. Captivate your audience, create lasting impressions, and drive growth. Explore Our Services now and embark on a journey to redefine your brand’s narrative.