About Us
Customer Experience Solutions (CXS) is a consulting firm in Kenya founded on the premise that customer-centricity builds sustainable businesses.
CXS has set itself apart as a data-driven consultancy that delivers end-to-end customer experience solutions that have measurable positive impact on businesses.
With a vision to help businesses promote their brand, products and services through meeting their customer and business needs, CXS continues to grow in Kenya where it has worked with several trusted brands and delivered value.
What sets CXS apart from others is our creative approach to problem-solving that is based on Design Thinking Methodology and our ability to build strong relationships with clients and their stakeholders.
How we Work
KYC
We always start by developing a deep understanding of our Client and their targeted end users including their needs.
Gap Identification
Identify gaps or opportunities for business growth
Solutions
Co-create solutions with the relevant stakeholders and finally implement the viable ones
Meet the CXS Team
Cathy Kiriba
Chief Customer Experience Officer
Cathy brings on board over 17 years of professional work experience in Customer Experience and Quality Assurance gathered across the Health, Banking and Telecommunication sectors. She has successfuly established Customer Service Departments in leading banks serving a customer base of over 1 million.
Certified in Customer Journey Mapping | ISO Certified Internal Auditor | Certified in Product Development | QI IRCA: PR328 ISO 9001:2015 Quality Management System Lead Auditor Accreditation
Mercy Ndolo
Lead, Strategy & Quality Management
Mercy is an expert in Strategic Management (MBA) and a certified Customer Journey expert with over 15 years of experience in Customer Experience. A credible leader in Customer Experience Strategy building, a certified Trainer of Trainers and an expert in Quality Management Systems in the Education, Financial services and Non-governmental sectors.
Leadership & Strategy | Customer Experience | Project
Management | Quality Management – QMS Lead Audit
Linda Mwanzia
Lead, Service Design
Linda is a creative Customer Experience and Service Design Expert with over 15 years of experience having worked in different roles and departments including leadership in Kenya’s Top TelCo Organizations, Safaricom and Airtel. Has a proven track record of helping businesses reduce costs, build great customer relationships and a human-centred culture.
Leader | Design Thinking Expert | Certified UX Designer |
Certified Trainer of Trainers| MBA Communication & MPRSK |Employee Enablement
Experience the power of Customer Experience. Optimize, innovate, and stand out with CXS. Explore our services and unleash your brand’s full potential today…